> For the complete documentation index, see [llms.txt](https://help.getmobly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getmobly.com/help-center/account-and-team/how-to-add-users.md).

# How to add users

This article walks through adding users to your Mobly org. **It's admin-only** — you'll need the Mobly Admin role to access the Users tab in the Hub.

For bulk adds (more than a handful of users at once), see [How to bulk upload users](/help-center/account-and-team/how-to-bulk-upload-users.md).

## The two ways to add a user

From the Hub Users tab, the **Add User** button opens a dropdown:

* **New User** — fill out a form in the Hub. Best for adding one or a few users.
* **Import from CSV** — upload a spreadsheet. Best for adding many users at once.

## Add a new user from the form

1. In the Hub, go to **Users** and click **Add User → New User**.

   ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/67f00b47b96c282fea91b6f6/images/69b320239c0a2d7ca870f4ff/file-B7cs8Tx47u.png)
2. Fill in the required fields: **First Name**, **Last Name**, **Email**.

   Optional fields help your reporting later: Phone Number, Address, Job Title, Company Name, LinkedIn, Facebook, X (Twitter).

   ![](//d33v4339jhl8k0.cloudfront.net/docs/assets/67f00b47b96c282fea91b6f6/images/69b3211ba280f057e03025ed/file-5G669iW1xv.png)
3. Toggle **Send Welcome Email** to send the new user a sign-in email immediately. If you leave it off, the user is created but won't get an email — you can trigger one later from the Users table.
4. Click **Save**.

New users are created as **Client** by default. If someone needs to be a Mobly Admin instead, contact your CSM after creating them — see [User roles in Mobly](/help-center/account-and-team/user-roles.md).

## What the new user sees

When you send the welcome email, the user gets an email from `support@getmobly.com` with a **6-digit PIN code** and a link to complete setup. Their flow:

1. Click the link in the email.
2. Enter the 6-digit PIN.
3. Set a password (or sign in with SSO if your org has it configured).
4. They're in.

If they don't receive the email within a few minutes, ask them to check spam. If still nothing, you can resend from the Users table — click into the user and use **Resend Welcome Email**.

## SSO orgs — auto-enrollment

If your org has SAML/SSO configured, users with a matching email domain can sign in directly — Mobly auto-creates the user on first login. You don't need to add them manually for SSO to work.

You can still pre-add users via this flow if you want to assign them event access before they sign in for the first time.

## Related articles

* [How to bulk upload users](/help-center/account-and-team/how-to-bulk-upload-users.md) — CSV upload for many users at once
* [User roles in Mobly](/help-center/account-and-team/user-roles.md) — what each role can do
* [How to assign users to an event](/help-center/the-hub/managing-events/how-to-assign-users-to-an-event.md)
* [Having login issues?](/help-center/account-and-team/having-login-issues.md)