> For the complete documentation index, see [llms.txt](https://help.getmobly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getmobly.com/help-center/getting-started/how-to-sign-in.md).

# How to sign in to your account

Mobly has two surfaces — the **Hub** (a desktop web app) and the **mobile app**. They use the same account; sign in with the same email on both.

This article covers the happy path. If sign-in isn't working, see [Having login issues?](/help-center/account-and-team/having-login-issues.md).

## Which one should I use?

| You want to...                                         | Use the    |
| ------------------------------------------------------ | ---------- |
| Capture leads at a booth or in person                  | Mobile app |
| Tag a lead while you're still talking to them          | Mobile app |
| Run reports, build dashboards, see your full lead list | Hub        |
| Add or manage events, users, integrations              | Hub        |
| Pre-event prep — calendar links, tag config, sequences | Hub        |

Most people use both: capture on mobile, manage everything else in the Hub.

## Sign-in methods your org might use

Mobly supports four sign-in methods. Your admin or CSM chooses which are enabled for your org:

* **Email + password** — the default
* **Magic link / PIN email** — enter your email, get a 6-digit PIN, sign in with the PIN (no password needed)
* **Google Sign-In** — one tap if your org allows it
* **SAML / SSO** — your company's identity provider (Okta, Azure AD, etc.)

If you don't know which methods your org has, ask your admin — but most of the time you can just try email + password first.

## Sign in to the Hub

1. Go to [hub.getmobly.com/login](https://hub.getmobly.com/login).
2. Enter the email associated with your Mobly account.
3. Sign in using whatever method your org has set up (typically: enter your password and click **Continue**).
4. You'll land on the dashboard (admins) or the My Leads view (sales reps).

## Sign in to the mobile app

1. Open the Mobly app on your phone.
2. Enter the same email you use for the Hub.
3. Sign in — either with your password, a one-time PIN sent to your inbox, or SSO if your org uses it.

Password resets work across both surfaces — if you reset on web, the new password also works in the app, and vice versa.

For full mobile-app setup (download, first-time verification, etc.), see [Welcome to Mobly!](/help-center/getting-started/welcome-to-mobly.md) — Step 1 covers install and first sign-in.

## Forgot your password?

1. Go to the login page (web or app).
2. Enter your email and tap **Forgot password?**.
3. Mobly emails you a 6-digit PIN code from `support@getmobly.com`.
4. Enter the PIN on the reset page and set a new password.

If the email doesn't arrive within a few minutes, check spam first. For more troubleshooting, see [Having login issues?](/help-center/account-and-team/having-login-issues.md).

## Related articles

* [Having login issues?](/help-center/account-and-team/having-login-issues.md) — full troubleshooting guide
* [Welcome to Mobly!](/help-center/getting-started/welcome-to-mobly.md) — quickstart covering install, first login, and first captured lead


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.getmobly.com/help-center/getting-started/how-to-sign-in.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.