> For the complete documentation index, see [llms.txt](https://help.getmobly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getmobly.com/help-center/getting-started/how-to-sign-in.md).

# How to sign in to your account

Mobly has two surfaces — the **Hub** (a desktop web app) and the **mobile app**. They use the same account; sign in with the same email on both.

This article covers the happy path. If sign-in isn't working, see [Having login issues?](/help-center/account-and-team/having-login-issues.md).

## Which one should I use?

| You want to...                                         | Use the    |
| ------------------------------------------------------ | ---------- |
| Capture leads at a booth or in person                  | Mobile app |
| Tag a lead while you're still talking to them          | Mobile app |
| Run reports, build dashboards, see your full lead list | Hub        |
| Add or manage events, users, integrations              | Hub        |
| Pre-event prep — calendar links, tag config, sequences | Hub        |

Most people use both: capture on mobile, manage everything else in the Hub.

## Sign-in methods your org might use

Mobly supports four sign-in methods. Your admin or CSM chooses which are enabled for your org:

* **Email + password** — the default
* **Magic link / PIN email** — enter your email, get a 6-digit PIN, sign in with the PIN (no password needed)
* **Google Sign-In** — one tap if your org allows it
* **SAML / SSO** — your company's identity provider (Okta, Azure AD, etc.)

If you don't know which methods your org has, ask your admin — but most of the time you can just try email + password first.

## Sign in to the Hub

1. Go to [hub.getmobly.com/login](https://hub.getmobly.com/login).
2. Enter the email associated with your Mobly account.
3. Sign in using whatever method your org has set up (typically: enter your password and click **Continue**).
4. You'll land on the dashboard (admins) or the My Leads view (sales reps).

## Sign in to the mobile app

1. Open the Mobly app on your phone.
2. Enter the same email you use for the Hub.
3. Sign in — either with your password, a one-time PIN sent to your inbox, or SSO if your org uses it.

Password resets work across both surfaces — if you reset on web, the new password also works in the app, and vice versa.

For full mobile-app setup (download, first-time verification, etc.), see [Welcome to Mobly!](/help-center/getting-started/welcome-to-mobly.md) — Step 1 covers install and first sign-in.

## Forgot your password?

1. Go to the login page (web or app).
2. Enter your email and tap **Forgot password?**.
3. Mobly emails you a 6-digit PIN code from `support@getmobly.com`.
4. Enter the PIN on the reset page and set a new password.

If the email doesn't arrive within a few minutes, check spam first. For more troubleshooting, see [Having login issues?](/help-center/account-and-team/having-login-issues.md).

## Related articles

* [Having login issues?](/help-center/account-and-team/having-login-issues.md) — full troubleshooting guide
* [Welcome to Mobly!](/help-center/getting-started/welcome-to-mobly.md) — quickstart covering install, first login, and first captured lead