Slack setup guide
Mobly's Slack integration sends event-triggered notifications to channels in your Slack workspace. This article covers connecting Slack to Mobly. For configuring which notifications fire and what they include, see the Notifications section.
What you can do
Connect Mobly to your Slack workspace via OAuth
Route notifications to specific channels — pick which channel each notification type lands in
Customize what each notification includes in Mobly's Notifications configuration
Before you connect
You'll need:
A Slack workspace admin (to authorize the Mobly app)
The channels Mobly should be allowed to post to. The Mobly app needs to be added to each channel where you want notifications
Connect Slack to Mobly
In Mobly, go to Integrations in the left nav
Find Slack under the Communication category and click its card
On the Connect tab, click Connect
Slack's OAuth flow opens — pick the workspace you want to connect (if you're in multiple), then approve the permissions Mobly requests
The window closes and you're back in Mobly. The Slack card now shows Connected with a globe icon
Add the Mobly app to channels
After connecting, the Mobly app needs to be added to any Slack channel where you want notifications to appear:
In Slack, open the channel you want notifications in
Click the channel name at the top to open channel settings
Go to the Integrations tab
Click Add an app and search for Mobly
Add it
Repeat for any other channels.
Configure which notifications fire
Connecting Slack and adding the app to channels is the integration setup. The next step — deciding which notifications fire and what they include — lives in the broader Notifications configuration.
See the Notifications section for that.
Pause, disconnect, or reconnect
The Connect tab has two buttons next to the Slack status:
Disable — pauses notifications but keeps the connection. Notifications stop firing; mappings/channel selections are preserved.
Disconnect — fully removes the Slack connection. The Mobly app stays in Slack (you'd need to remove it from each channel separately if you want a clean break).
To re-authenticate, click Connect again on the Connect tab.
Common gotchas
The Mobly app isn't in the channel — notifications fail silently if the app wasn't added. Add it via the channel's Integrations tab.
Workspace admin revoked the app — if a workspace admin removes the Mobly app from the workspace, all notifications stop. Reconnect from Mobly and re-add the app to each channel.
Private channels — work the same way, but require manual addition of the Mobly app since Slack doesn't auto-suggest the app in private channels.
Related articles
Notifications — what notifications fire and what they include
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