> For the complete documentation index, see [llms.txt](https://help.getmobly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getmobly.com/help-center/integrations/crm/finding-activities-in-your-crm.md).

# Finding Mobly activities in your CRM

When Mobly captures an interaction with a lead — a scan, a logged call, a sent email, a Pulse sequence send — it tries to write that as an activity record on the lead's CRM record. This article covers **what gets logged, where to find it per CRM, and what doesn't sync.**

## What Mobly logs as a CRM activity

The following Mobly actions create an activity record in your CRM (for CRMs that support activity logging — see the per-CRM table below):

* **Lead scanned** at an event — logged with the event name and timestamp
* **Engagement action from the mobile app** — call, text, email, social outreach, calendar booking
* **Send Content** (a file shared from the mobile app)
* **Note added** to the lead — each note syncs as its own activity record
* **Pulse sequence email sent** — automated sends from Pulse sequences

The lead's **Description** and **Tags** don't create activity records — those are stored as fields on the lead record itself.

## Which CRMs support activity logging

Different CRMs handle activity logging differently. Today:

| CRM            | Activity logging           | Where you'll find Mobly activities                                                                                                                                            |
| -------------- | -------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **HubSpot**    | ✓ Yes — as **Engagements** | Open the Contact → Activities tab. Mobly engagements appear inline with email opens, calls, and notes you've logged manually.                                                 |
| **Salesforce** | ✓ Yes — as **Tasks**       | Open the Lead or Contact → Activity Timeline. Mobly creates Task records with the activity type, subject, and timestamp.                                                      |
| **Zoho**       | ✓ Yes — as **Notes**       | Open the Lead or Contact → Notes tab. Mobly activities appear as Notes with structured content.                                                                               |
| **Pipedrive**  | — No                       | Pipedrive doesn't support Mobly activity logging. Activities stay in Mobly's activity log only; field-level updates (last touch timestamp, etc.) still flow through normally. |
| **Marketo**    | — No                       | Marketo doesn't support Mobly activity logging. Field-level updates still flow through normally.                                                                              |
| **Pardot**     | — No                       | Pardot doesn't support Mobly activity logging. Field-level updates still flow through normally.                                                                               |

For the full feature matrix across all CRMs, see the [CRM comparison](/help-center/integrations/crm/comparison.md).

## Where each Mobly action lands

| Mobly action         | HubSpot                                            | Salesforce                       | Zoho                             |
| -------------------- | -------------------------------------------------- | -------------------------------- | -------------------------------- |
| Lead scanned         | Engagement: "Scanned at \[event]"                  | Task: "Scanned at \[event]"      | Note: "Scanned at \[event]"      |
| Call logged          | Engagement (Call)                                  | Task (Call)                      | Note                             |
| Email sent / logged  | Engagement (Email)                                 | Task (Email)                     | Note                             |
| Text sent / logged   | Engagement (SMS)                                   | Task (SMS)                       | Note                             |
| Note added in Mobly  | Engagement (Note)                                  | Task (Note)                      | Note                             |
| Calendar booking     | Engagement (Meeting)                               | Task (Meeting)                   | Note                             |
| Send Content         | Engagement (Email/SMS) — content reference in body | Task — content reference in body | Note — content reference in body |
| Pulse sequence email | Engagement (Email)                                 | Task (Email)                     | Note                             |

For Pipedrive, Marketo, and Pardot, none of these create CRM activity records.

## I expected an activity but I don't see it — what to check

1. **Confirm your CRM supports activity logging** (table above). Pipedrive, Marketo, and Pardot don't — and that's expected behavior, not a bug.
2. **Check Mobly's Reconciliation tab** for the lead. If the sync to your CRM failed (auth issue, field validation, missing required field), the activity may not have been written. See [Reconciliation](/help-center/integrations/crm/reconciliation.md).
3. **Confirm the lead synced first.** Mobly only writes activities to a CRM record that exists. If the lead itself didn't sync (still queued for enrichment, blocked at Reconciliation), the activities are still in Mobly waiting.
4. **Check timing.** Activity sync isn't instant. Most activities land in your CRM within a few minutes; sequences batch on the send schedule.
5. **Still missing?** Send your CSM the Mobly lead ID + the time you took the action + which CRM you're checking. They can trace the sync history.

## Related articles

* [Comparing the CRM integrations](/help-center/integrations/crm/comparison.md) — full feature matrix
* [How data flows from Mobly to your CRM](/help-center/integrations/crm/how-data-flows.md)
* [Reconciliation](/help-center/integrations/crm/reconciliation.md) — what to do when sync fails
* [Tracking missing leads](/help-center/the-hub/working-with-leads/tracking-missing-leads.md) — for the lead-side of the same question