How to remove a user from an event
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Sometimes a rep gets assigned to an event they shouldn't be on — wrong team, switched roles, no longer attending. You can unassign them from that specific event in the Hub without disabling their account or touching other events they're on.
* This article is only relevant to Mobly Admins (with access to the Hub) *
In the Hub, go to Events and click into the event.
Switch to the Users tab on the event detail page.
On the user's row, open the ⋮ action menu and click Remove.
Confirm in the dialog: "This action will remove the user from the event, but the leads will remain available." Click Yes, Remove User.
You'll see a toast confirming the user was removed. They lose access to that event in the mobile app immediately — no app restart needed.
Leads they captured at that event stay with the event. Removing the user is a permission change, not a data delete — the captures they already made are preserved, attributed to them, and continue to sync to your CRM as normal.
If you removed someone in error or they need access again, re-add them via the same event detail page — see How to assign users to an event.
These are different actions for different situations:
Scope
One specific event
Org-wide
Effect
User loses access to that event only; stays active everywhere else
User can't log in; cleared from all future events
Past captures
Preserved
Preserved
Reversible
Yes — re-assign them
Yes — reactivate, then manually re-assign to events
Use when
One-off mistake, role shuffle, rep not attending this event
Person leaves the company or no longer needs Mobly access at all
For the full disable flow, see What happens when a user is disabled.
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