> For the complete documentation index, see [llms.txt](https://help.getmobly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getmobly.com/help-center/the-hub/managing-events/how-to-remove-a-user-from-an-event.md).

# How to remove a user from an event

Sometimes a rep gets assigned to an event they shouldn't be on — wrong team, switched roles, no longer attending. You can unassign them from that specific event in the Hub without disabling their account or touching other events they're on.

\* This article is only relevant to Mobly Admins (with access to the Hub) \*

## Remove a user from an event

1. In the Hub, go to **Events** and click into the event.
2. Switch to the **Users** tab on the event detail page.
3. On the user's row, open the **⋮** action menu and click **Remove**.
4. Confirm in the dialog: *"This action will remove the user from the event, but the leads will remain available."* Click **Yes, Remove User**.

You'll see a toast confirming the user was removed. They lose access to that event in the mobile app immediately — no app restart needed.

## What happens to their leads

**Leads they captured at that event stay with the event.** Removing the user is a permission change, not a data delete — the captures they already made are preserved, attributed to them, and continue to sync to your CRM as normal.

## Adding them back

If you removed someone in error or they need access again, re-add them via the same event detail page — see [How to assign users to an event](/help-center/the-hub/managing-events/how-to-assign-users-to-an-event.md).

## Remove from one event vs. disable the user

These are different actions for different situations:

|                   | Remove from event                                                  | Disable user                                                     |
| ----------------- | ------------------------------------------------------------------ | ---------------------------------------------------------------- |
| **Scope**         | One specific event                                                 | Org-wide                                                         |
| **Effect**        | User loses access to that event only; stays active everywhere else | User can't log in; cleared from all future events                |
| **Past captures** | Preserved                                                          | Preserved                                                        |
| **Reversible**    | Yes — re-assign them                                               | Yes — reactivate, then manually re-assign to events              |
| **Use when**      | One-off mistake, role shuffle, rep not attending this event        | Person leaves the company or no longer needs Mobly access at all |

For the full disable flow, see [What happens when a user is disabled](/help-center/account-and-team/what-happens-when-a-user-is-disabled.md).

## Related articles

* [How to assign users to an event](/help-center/the-hub/managing-events/how-to-assign-users-to-an-event.md)
* [What happens when a user is disabled](/help-center/account-and-team/what-happens-when-a-user-is-disabled.md)
* [How to add users](/help-center/account-and-team/how-to-add-users.md)