Do offline scans survive an app update?
Last updated
Was this helpful?
⌘Ctrlk
Yes. Leads you scan offline are stored on your device and survive both app updates and phone restarts.
This article covers what happens to a lead between "scanned at the booth, no signal" and "synced to the Hub."
When you capture a lead without an internet connection, Mobly:
Runs OCR locally on the photo — extracts First Name, Last Name, Email, and Phone right on the device. See How does Mobly's OCR work?.
Saves the lead in local storage on the phone. This is durable storage — it survives app backgrounding, app restarts, phone restarts, and app updates.
Queues a sync for the next time the device gets back online.
The lead is yours from the moment of the scan. It doesn't depend on a server to exist.
Captured leads (offline)
Yes
Yes
Lead photos
Yes
Yes
Qualifier values applied offline
Yes
Yes
Notes / descriptions added offline
Yes
Yes
Enriched fields not yet pulled
N/A — those fill in after sync
N/A
The one thing that doesn't survive: uninstalling the app. If you delete the Mobly app entirely (not just update it), local data goes with it. Sync before uninstalling.
The next time the app has signal and is opened (or runs its 15-minute background sync), pending offline scans are uploaded to Mobly's servers and enter the enrichment pipeline. See How long does enrichment take? for what happens next.
You can also force a sync at any time once you have signal — pull-to-refresh on the lead list, or use the sync screen to push everything through.
Don't worry about syncing during the event. Scan continuously, let the app store everything locally, and sync when you're back at the hotel or anywhere with stable WiFi.
Don't uninstall the app between events.
It's fine to update the app between events — your captured leads will still be there.
Last updated
Was this helpful?
Was this helpful?